Frequently Asked Questions
Find answers to common questions about our unique apparel
How do I know which size to order?
We provide a comprehensive size chart on every product page. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Please contact our support team within 30 minutes of placement for any modifications.
Are your holiday sweaters machine washable?
Most of our apparel is machine washable on a cold, gentle cycle. However, we recommend checking the specific care label on each garment.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and are calculated at checkout.
What should I do if my item arrives damaged?
We apologize for the inconvenience. Please email us a photo of the damage and your order number within 48 hours of delivery for a replacement.
Do you offer gift wrapping services?
While we do not offer traditional gift wrapping, our items are shipped in premium packaging that is perfect for gifting.